Frequently Asked Questions

How do you deliver in Cyprus? Is delivery free?

Shiakidi Beauty offers free door-to-door delivery all over Cyprus. The delivery options are:

• Free door-to-door delivery. Once a month the shop announces a weekly schedule for free product distribution in Cyprus cities. The cities named are Larnaca, Limassol, Nicosia, Paphos, Ayia Napa and Paralimni. When you order, you can choose free delivery on the next visit to your city.
• Urgent courier. If you need the order sooner, it can be sent by courier for an additional €8.
• ACS pickup point. You can choose a convenient pickup shop. The additional cost is €3.
• Pickup at the shop. This is always free, at both shops: 21, Kalamon street, Livadia, 7060, Larnaca, and Miltonos 36, 3050 Limassol.

Orders are sent Monday to Friday only; there is no dispatch on Saturday or Sunday.

Cyprus parcels are sent with ACS courier or Akis Express courier. Orders take up to 2 business days to process (excluding weekends and holidays, as stated in the Shipping Policy). Orders placed at weekends or on holidays are processed on the next open business day. During promotions and public holidays, processing may take longer.

Do you ship internationally, and what does shipping to Greece cost?

Yes, international orders are accepted. Shipping to Greece and to other countries costs €8, including priority EMS (Cyprus EMS Datapost).

Standard international shipping is handled by Cyprus Post and may be delivered to the recipient’s home or to the nearest local post office, depending on the destination country’s postal service. Priority shipping is managed through Cyprus EMS Datapost and is typically delivered directly to the recipient by the local postal service.

Processing takes up to 2 business days (excluding weekends and holidays), as for Cyprus orders.

International orders may be subject to import taxes, customs duties and fees charged by the destination country on arrival. The recipient is the importer of record and is responsible for those charges. Shiakidi Beauty does not collect duties and taxes and cannot provide their cost.

How can I track my order, and what if a parcel is delayed or looks lost?

We give the customer the tracking number. The Shipping Policy refers to a “last scanned date”, which means carrier tracking is used.

If you are concerned that a package is lost or damaged:

• Cyprus: contact the shop within 7 days of the last scanned date. All issues must be resolved within 14 business days of first contact. Carriers: ACS courier or Akis Express courier.
• International: contact the shop within 15 days of the last scanned date.

Contact: info@shiakidibeauty.com, phone +357 96 151 437, WhatsApp, Viber or Telegram.

What is the returns and refund policy?

You can request a refund within 14 business days of delivery, for unused and unopened products in their original packaging. The order must have been purchased from shiakidibeauty.com. Gift sets and kits must be returned in full. Final Sale items cannot be returned. The original order’s shipping fee is not refundable.

First contact customer service (email, Instagram or Viber) with your order number and reason for return. Review takes 2–4 business days (longer at weekends or on holidays). If the request is approved, you will receive instructions.

• Cyprus: send the return to ACS courier, Larnaca main shop, with your invoice or receipt. A €5 shipping and handling fee applies to Cyprus orders, or €7 for replacement orders. The policy states that the delivery fee is the buyer’s responsibility. After the shop receives the items and confirms they meet the policy, you can receive a replacement or a refund in the original payment method.
• International: ship the items back by post, at the buyer’s expense, to Shiakidi Beauty, 21, Kalamon street, Livadia, 7060, Larnaca, Cyprus. A trackable service is recommended. The return is processed within 2–4 business days of the package arriving.

What if an item is damaged, defective, or missing from my order?

For damaged or defective products, write to info@shiakidibeauty.com or contact the shop on Instagram within 14 days of receipt, with your name, order number and a photo. If the shop accepts that the items are damaged or defective, they will be replaced, or you can request store credit or a refund. After 14 days, the item is not eligible for replacement, store credit or refund. Replacement shipments use the same shipping method as the original order.

If the package is incomplete, send a photo of the entire order including the packing slip to info@shiakidibeauty.com or Instagram within 2 days of delivery. After that window, the enquiry may be refused.

What payment methods do you accept?

These payment methods are accepted:

• JCC cards, including Apple Pay and Google Pay through JCC
• PayPal
• cash in the shop
• bank transfer
• cash on delivery, in Cyprus only

Where are the shops, and what are the opening hours?

There are two shops.

• Larnaca: 21, Kalamon street, 7060 Livadia, Larnaca district, Cyprus. Monday–Saturday 09:00–18:00. Closed Sunday.
• Limassol: Miltonos 36, 3050 Limassol, Cyprus. Monday–Friday 09:00–17:45. Closed Saturday and Sunday.

Phone for both shops: +357 96 151 437. Email: info@shiakidibeauty.com. You can also message on WhatsApp, Viber or Telegram.

Do you offer Shiakidi Academy courses?

Yes. Shiakidi Academy offers in-person Lash & Brow trainings in Larnaca and Limassol, in Greek, English or Russian. Courses include Lash Lift + Tinting, Brow Master (Lamination, Mapping, Coloring), combined Lash & Brow Lift, Basic / Volume / Mega Volume / Advanced Eyelash Extensions, a Level-Up / Refresher course, and trainer courses. Trainings last from 1 to 5 days, depending on the programme. Prices are listed on the Academy page and, according to that page, include VAT, an international certificate, a step-by-step book, practice on a live model, and other materials described there.

A €100 deposit is required to book a seat. The offline-courses page states that this deposit is non-refundable, and that the remaining course balance is due under the individual training agreement.

Can I change or cancel an order?

Once placed, an order is final and the products cannot be edited or changed. Cancellation requests are considered but not guaranteed. An order cannot be cancelled once it has been dispatched. Requests to change an address or an order are also considered but not guaranteed. After you receive the items, you may return unused, unopened products under the return policy.

For any request: info@shiakidibeauty.com or +357 96 151 437.