• Order must be purchased from shiakidibeauty.com.
• Products that are unused and unopened are eligible for a return. 
• No visible signs of use including lash glue or any discrepancy with the product. 
• Products must be in original packaging. 
• Gift Sets and Kits must be returned in full.
• Final Sale Items cannot be returned. 

Shiakidi Beauty wants to make returns as simple as possible! Orders can be send to ACS courier Larnaca main shop. A 5€ Shipping and Handling fee is applied to all CY Orders or 7€ for replacement orders.

Step 1: Contact the customer service via email/instagram/viber to request a return. Provide your order number and reason for return. Please allow 2-4 business days(additional time may be needed during weekends or holidays) for a return specialised to review your request. If your request is approved, you will receive instructions on how to proceed. If your request is rejected, we will explain the reason for it.

Step 2: Carefully pack the items in its original packaging and send the order to ACS courier - Larnaca Main Shop. Please ensure your order invoice/receipt is included in the package.

Step 3: Once we receive the returned items, we will confirm that it meets the return policy and requirements and then process your return request. We can send you a replacement product or receive store credit.

Step 1: Contact the customer service via email/instagram/viber to request a return. Provide your order number and reason for return. Please allow 2-4 business days(additional time may be needed during weekends or holidays) for a return specialised to review your request. If your request is approved, you will receive instructions on how to proceed. If your request is rejected, we will explain the reason for it.

Step 2: Carefully pack the items in its original packaging and ship it back by post. We recommend to choose a trackable service for the package, please keep the postal carrier receipt for reference. All return packages should be sent to the following address:

Shiakidi Beauty
21, Kalamon street,
Livadia, 7060,

Larnaca, Cyprus

+357 96151437

Step 3: Once we receive the returned items, we will confirm that it meets the return policy and requirements and then process your return request. We can send you a replacement product or issue a refund. Refunds are made in the original form of payment and are issued to the person documented on the original order. The return will be processed within 2-4 business days from the date we received the package.

Please note that the shipping for returns is the responsibility of the buyer.

If you receive any damaged or defective products, please address your concern to info@shiakidibeauty.com or through instagram with the customer name, order number, and photo of the damaged or defective product(s) within 14 days from receipt date. Shiakidi Beauty can only accept orders placed on shiakidibeauty.com. If Shiakidi Beauty considers the items damaged or defective, the product will be replaced or you can request store credit or a refund. If the issue is addressed after 14 days, the item is not eligible for replacement/ store credit/ refund. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer.

The shipping option chosen for the first order will apply to the shipments of the replacement items. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.

If your package is incomplete, please send a photo of your entire order including the packing slip to info@shiakidibeauty.com or instagram within 2 days from delivery date. Once confirmed by Shiakidi Beauty the missing item(s) will be replaced by shiakidibeauty.com. After the given timeframe Shiakidi Beauty is subject to deny the mistake inquiry.

• Order must be purchased from shiakidibeauty.com.
• Products that are unused and unopened are eligible for a return. 
• No visible signs of use including lash glue or any discrepancy with the product. 
• Products must be in original packaging. 
• Gift Sets and Kits must be returned in full.
• Final Sale Items cannot be returned. 

Shiakidi Beauty wants to make returns as simple as possible! Orders can be send to ACS courier Larnaca main shop. A 5€ Shipping and Handling fee is applied to all CY Orders or 7€ for replacement orders. 

Step 1: Complete your return request here. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return. If your return is approved, you will receive your return instructions via email. If your return is disapproved, you will receive an email confirming the reason. 

Step 2: Pack the approved return item(s) in the original shipping package. Send the order to ACS courier Larnaca main shop or Akis Express Chrysopolitissa shop (Larnaca). Please ensure your order Invoice or receipt is included in the package. 

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the “Bill To” Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use on shiakidibeauty.com

Step 1: Complete your return request here. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return. If your return is approved, you’ll receive your return instructions via email. If your return is disapproved, you will receive an email confirming the reason. 

Step 2: Visit your local Post Office to ship back the return. We recommend selecting a trackable service for the package, please keep the postal carrier receipt for reference. All return packages will be sent to the following address: 

Shiakidi Beauty
21, Kalamon street,
Livadia, 7060,

Larnaca, Cyprus

+357 96151437

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the “Bill To” Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use of shiakidibeauty.com. 

If you receive any damaged or defective products, please address your concern to info@shiakidibeauty.com with the customer name, order number, and photo of the damaged or defective product(s) within 30 days from receipt date. Shiakidi Beauty can only accept orders placed on shiakidibeauty.com. If Shiakidi Beauty considers the items damaged or defective, the product will be replaced by shiakidibeauty.com. If the item is addressed after 30 days, the item is only eligible for store credit. All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.

If your package is incomplete please send a photo of your entire order including the packing slip to info@shiakidibeauty.com within 10 days from delivery date. Once confirmed by Shiakidi Beauty the missing item(s) will replaced by shiakidibeauty.com. After the given timeframe Shiakidi Beauty is subject to deny the mistake inquiry.